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A Webhook notification is the object delivered when an event is triggered, and notifications have data payloads that contain references to the Intercom objects associated with the event. Every webhook payload is slightly different, but they do share a number of common fields which will help you identify the type of notification you have received, when the event took place and more. You can find a more detailed description here There may be instances when we pause, suspend or delay delivery of notifications, so let’s take a look at how we handle these scenarios.